...pain in the ass! They only view the log file. They say that I hit the stick forward so the aircraft would fly forward. Then they say the log file ends at 750m away from me. Which it does. That's when I lost connection with the drone. They do not seem to understand that. The techs seem to have their heads up their arses. I already got another drone. At this point I'd like an admission that the drone failed. The only compensation I want is the battery charger for $69US. They offered me a 30% discount which would cover the battery charger price. Sometimes companies are really stubborn and don't want to make a customer happy.
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