Dealing with DJI is a...

...pain in the ass!  They only view the log file.  They say that I hit the stick forward so the aircraft would fly forward.  Then they say the log file ends at 750m away from me.  Which it does.  That's when I lost connection with the drone.  They do not seem to understand that.  The techs seem to have their heads up their arses.  I already got another drone.  At this point I'd like an admission that the drone failed.  The only compensation I want is the battery charger for $69US.  They offered me a 30% discount which would cover the battery charger price.  Sometimes companies are really stubborn and don't want to make a customer happy.