I submitted a ticket this morning with DJI to see if they can do anything. I provided all the necessary information by 10am this morning. It's now 15:22 and no feedback. I will give them a few days to see if they will do anything. I doubt I will hear anything back let alone get a new drone. I started a thread on their support pages uploading the log files from my phone. Since uploading those at around 13:30 this afternoon, no response on their either. I'm thinking the log files proved my case that I lost any and all connection with the drone while in flight.
I have two differing careers. A techie who fixes computers and network issues and a photographer. I'm my own technician. It's kind of funny when people find out that I can resolve most computer or device issues. Everybody thinks they know more or know better. The problem with the internet is communication. You only get a written response or a video on Youtube. The internet goes against human nature. There's no human interaction except for writing a spiteful or vitriolic comment that does not help the discussion.
I am hoping DJI comes back to me in a few days to say that I had a dud of a drone. If my customer got a dud of a photography or some dud footage, I'd go reshoot at my expense. To a point. I'm not going to go shoot a 30 second video or a photo a 100 times. I hope to get the photo or footage right the first time. That's how I work.
No comments:
Post a Comment