DJI Spark and DJI's response

As some of you may know, I lost connection to my DJI Spark last week and it did not come back home.  I opened a ticket with DJI and was told yesterday that they viewed the log files that I had sent back.  They did not admit that I lost connection.  They actually admitted nothing.  They offered a 30% discount if I wanted to buy a new DJI Spark.  Why would I want to buy something that may or may not work again?  What if the new DJI Spark does the same thing and I can't locate it again?  This is awful customer service from DJI.

I still have the remote control, one battery and the case along with some propellers.  I honestly don't know what I'm going to do now.  I would love to get another drone but I am hesitant to get another DJI product.

DJI Spark update

I submitted a ticket this morning with DJI to see if they can do anything.  I provided all the necessary information by 10am this morning.  It's now 15:22 and no feedback.  I will give them a few days to see if they will do anything.  I doubt I will hear anything back let alone get a new drone.  I started a thread on their support pages uploading the log files from my phone.  Since uploading those at around 13:30 this afternoon,  no response on their either.  I'm thinking the log files proved my case that I lost any and all connection with the drone while in flight.

I have two differing careers.  A techie who fixes computers and network issues and a photographer.  I'm my own technician.  It's kind of funny when people find out that I can resolve most computer or device issues.  Everybody thinks they know more or know better.  The problem with the internet is communication.  You only get a written response or a video on Youtube.  The internet goes against human nature.  There's no human interaction except for writing a spiteful or vitriolic comment that does not help the discussion.

I am hoping DJI comes back to me in a few days to say that I had a dud of a drone.  If my customer got a dud of a photography or some dud footage, I'd go reshoot at my expense.  To a point.  I'm not going to go shoot a 30 second video or a photo a 100 times.  I hope to get the photo or footage right the first time.  That's how I work.

Please view and share

So I went to fly the drone yesterday and lost it.  Lost all connection to the drone via the hand remote control device.  Spent about an hour the first time looking for it.  Got home and waited for my girlfriend to come home as she wanted to go looking for it again.  This a the first video I made after losing the drone.  You can view the video here.  Please view and share.